Frequently Asked Questions

How do I purchase tickets online?

Pick whichever film you wish to book tickets for. Then go onto the seating plan and click on which seats you would like to purchase, and which tickets types you require, ie. Adult, child, concession. Then “Add to Order” and press “Continue”. Then you can choose whether to create an account with us, or skip this step. Then you will be directed to a payment page, and you can use gift vouchers or a credit/debit card to pay for your tickets.

Do I need to set up an account to buy tickets online?

No, you don’t have to set up an account to buy tickets on our website. But there are benefits if you do. Firstly, it speeds up the booking process when it comes to booking tickets in the future. 

How can I book tickets?

Tickets can be booked on our website, over the phone (01937 580544), or in person at the Cinema.

Can I take food/drink into the auditorium?

Yes! Everything purchased at the bar can be enjoyed in the auditorium and any hot food or hot drinks ordered will be delivered to you at your seat during the previews.

Do you have disabled facilities in the Cinema?

Yes, we have a disabled facilities, including a ramp into the Cinema, toilet and there are also designated seats available for wheelchair users in both screen 1 and 2. Please book the seats and contact the box office to inform us if you need the seat removing to accommodate a wheelchair.

Is it possible to change tickets once booked to a different showing the following week?

We can either swap these tickets for another showing or we can give you a refund for the extra seats, so long as it is longer than 24 hours before the performance (unless agreed by a Cinema Supervisor).

I'm having difficulty booking tickets online. Is there an alternate booking method?

Yes, please call our box office on 01937 580 544 or pop in to the cinema itself and one of our hosts will be happy to help you. For busier screenings, occasionally seats do become available last minute, due to cancellations.

What are the operating hours of the cinema and phone-lines?

The cinema opens half an hour before the first screening of the day and closes just after the end of the final screening. Phone bookings will be taken during these hours.

What are the different ticket types?

Adult - Age 19 and over

Child - Any child from the age of 2, up to and including the age of 12

Student - Any Student with a Valid Student ID or NUS card

Teen - Aged between 13-18

Concession - Age 65 and over

Family - 2 adults and 2 children 

Senior Screening - Age 60 and over

All children aged 11 and under attending a 12A film must be accompanied by an adult. 

A valid form of ID (driving licence or passport) must be produced for all films upon request.

If you have prebooked a film, it is a legal requirement to prove you are of the correct age to attend that film. If you do not have a valid form of identification, you will not be allowed into the film.

Do you cater for gluten-free/nut-allergy?

We have several gluten-free and nut-free options on our menu. However, although we take every precaution to avoid cross contamination, all dishes are made and prepared in an environment where gluten and nuts are present so we cannot guarantee your food will not come into contact with allergens. Any member of staff will be happy to provide detailed allergen information for all food products we sell at Wetherby Cinema.

Do you have any baby friendly screenings?

Yes we do! We run a Baby and Me screening designed for parents to bring along their babies to the cinema. This includes having your very own sofa, lower lighting and a softer volume of the film to make things as easy and comfortable as possible for you.

What are you smoking policies at the cinema?

Wetherby Cinema is a completely smoke free environment throughout. The use of electronic cigarettes or any other artificial cigarettes or smoking devices are also prohibited.

How do I book a single seat?

We have a wide variety of seats at Wetherby Cinema, including single seats and double sofas. But all types of seating can be purchased for a single occupant, for example, half a sofa can be booked for one person, so you are not restricted to buying a ticket for just the single armchairs in the auditorium.

What happens if I lose my Gift Voucher?

Unfortunately we are unable to replace any lost or stolen Gift Vouchers for the cinema. There is no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Please think of your Gift Voucher like cash!

Who can attend kids club showings?

All adults must be accompanied by a child when attending a Kids Club performance. For the avoidance of doubt "Adult" includes those purchasing an Adult, Senior or Student ticket.

When do off-peak prices apply?

Super off-peak Monday-Friday, before 2pm

Off-peak Monday-Friday, before 4:30pm

*excluding Bank and School Holidays

Do you sell nuts and products that contain nuts at the Cinema?

Yes, we do sell nuts and also have various items that do contain nuts (eg. Cakes, Biscuits Ice Creams etc.)  A full list of all allergens is available on request from any member of the service staff.

We therefore cannot prevent the presence of nut particulates within the cinema on surfaces or in the air.

We must advise that anyone with a strong allergic reaction to nuts and other particles specificed to enter the Cinema at their own risk.

Why have I been charged a booking fee for purchasing tickets online?

For cinema tickets purchased online, a booking fee of £0.70 per ticket will be payable per transaction. This Booking Fee represents our charge for providing a convenient online booking service to our customers and is payable for all online bookings, irrespective of the method of payment. This can be avoided by purchasing tickets at the cinema itself or buying tickets over the phone.